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Crafting Great Experiences: A Guide for Connecting to Your Guests

Overview

In this two part series, learn how to leverage Wyndham Hotels and Resorts' tools and resources to connect with your guests and deliver great experiences!


PART 1

We'll discuss the opportunities that you and your team have to make a positive impact on the guest’s Pre-Stay and Stay through reputation awareness, brand standard consistency, service recovery and customer service best practices.


PART 2

We'll explore ways to strengthen Preventative Maintenance practices and make effective use of Wyndham's Quality Assurance resources. Then, we will round out the guest’s journey with Post-Stay touchpoints and discuss tips for managing your online reputation.

Course Resources

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Crafting Great Experiences Handout
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Mobile Operations Platform (M.O.P.) Flyer

Wyndham Hotels & Resorts, Inc. (“WH&R”) offers the suggestions in this presentation and in any provided materials for your consideration. You have full and complete control over, and responsibility for, your contracts, daily operations, labor relations, employment practices as well as the safety and security of your property. WH&R does not represent, warrant or make any guarantee regarding the accuracy or completeness of the information provided, or that you will achieve any specific results if you implement these suggestions. Nothing herein constitutes an offer, commitment or obligation of any kind on the part of WH&R.  Please note, if you are an employee of a hotel managed by a subsidiary of WH&R, your actions with regard to the substantive matter involved in this training should still be guided first and foremost by Wyndham’s Business Principles, policies, standard operating procedures and the trainings received directly from WH&R. 

 

©2026 Wyndham Hotels & Resorts, Inc.  All rights reserved.  Except as otherwise noted on any specific forms or pages, these materials are confidential and may not be reproduced in any manner without the prior written consent of Wyndham Hotels & Resorts, Inc.

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