Is Virtual HMP right for you?

Have you ever wondered how you are doing at your hotel financially? How does your hotel perform against other hotels in your area? Are you meeting your own performance goals you set during the budget and forecasting process? Our Virtual Benchmarking Class will break down key financial metrics, benchmarking techniques, and variance analysis that can help you quickly spot opportunities, compare results to industry standards, and make smarter, data driven decisions.

In this two part series, learn how to leverage Wyndham Hotels and Resorts' tools and resources to connect with your guests and deliver great experiences! PART 1 We'll discuss the opportunities that you and your team have to make a positive impact on the guest’s Pre-Stay and Stay through reputation awareness, brand standard consistency, service recovery and customer service best practices. PART 2 We'll explore ways to strengthen Preventative Maintenance practices and make effective use of Wyndham's Quality Assurance resources. Then, we will round out the guest’s journey with Post-Stay touchpoints and discuss tips for managing your online reputation.

Count on Me® is Wyndham Hotels and Resorts’ signature service culture, built on three pillars and nine service behaviors that inspire every team member to: Be RESPONSIVE to individual needs Be RESPECTFUL in every interaction DELIVER great experiences, every time Wyndham University provides Count on Me® Certification training through live webinars designed for hotel teams and leaders who want to strengthen and model this culture across their property. Participants should have access to the COM Service Culture Certification Participant Guide and COM Pocket Card during the session. Offered in both English and Spanish, the webinar fulfills the required training for certification and supports hotel team members in confidently living the Count on Me® behaviors.

Learn from one of the hospitality industry’s most trusted legal experts. In this insights‑packed session, Stephen Barth of HospitalityLawyer.com shares real‑world guidance on navigating top legal risks at your hotel, including safety, security, ADA compliance, and beyond.

In this two-part revenue management series, participants learn best practices for evaluating their comp set, assessing their hotel’s positioning, and understanding demand drivers. We then advance into strategic decision making techniques for actionable pricing and inventory. This course uses Wyndham tools and resources to assist you in generating revenue at your hotel.

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Learn what makes Wyndham Rewards the best hotel loyalty program in the industry and how to drive repeat business and more revenue to your hotel. Never miss an opportunity to engage with your guests and ask for their loyalty. Be a champion of Wyndham Rewards enrollments and enjoy the benefits!

Welcome to Virtual Hospitality Management Program! In this session, Geoff Ballotti, President and CEO of Wyndham Hotels and Resorts, will begin your virtual learning journey by welcoming you to the Wyndham family and HMP. Meet your facilitation team as they take you through what to expect over the course of the training program. We will finish the session by showing you the powerful partnership that you have joined as part of the Wyndham family and the resources available to you through this partnership.

Wyndham Sales is your global sales partner selling the most diverse hotel portfolio in the world! And part of that portfolio includes you! The team’s exceptional relationships with large and small corporate accounts helps drive revenue through your doors and into your rooms. Learn about leveraging the tools and resources Wyndham Sales offers to help grow your business.

Our brands are some of the most iconic in the industry. Spend time with your brand leadership focusing on bringing your brand to life and creating the ultimate brand experience for your hotel guests.