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Refund Policy

A legal disclaimer

The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Refund Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific refund policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Refund Policy. 

Refund Policy - the basics

Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased. 

What to include in the Refund Policy

Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.

500 Terry Francine Street

San Francisco, CA 94158

500 Terry Francine Street

San Francisco, CA 94158

Wyndham Hotels & Resorts, Inc. (“WH&R”) offers the suggestions in this presentation and in any provided materials for your consideration. You have full and complete control over, and responsibility for, your contracts, daily operations, labor relations, employment practices as well as the safety and security of your property. WH&R does not represent, warrant or make any guarantee regarding the accuracy or completeness of the information provided, or that you will achieve any specific results if you implement these suggestions. Nothing herein constitutes an offer, commitment or obligation of any kind on the part of WH&R.  Please note, if you are an employee of a hotel managed by a subsidiary of WH&R, your actions with regard to the substantive matter involved in this training should still be guided first and foremost by Wyndham’s Business Principles, policies, standard operating procedures and the trainings received directly from WH&R. 

 

©2026 Wyndham Hotels & Resorts, Inc.  All rights reserved.  Except as otherwise noted on any specific forms or pages, these materials are confidential and may not be reproduced in any manner without the prior written consent of Wyndham Hotels & Resorts, Inc.

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