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Count on Me Service Culture Certification

Overview

Count on Me® is Wyndham Hotels and Resorts’ signature service culture, built on three pillars and nine service behaviors that inspire every team member to:


  • Be RESPONSIVE to individual needs

  • Be RESPECTFUL in every interaction

  • DELIVER great experiences, every time


Wyndham University provides Count on Me® Certification training through live webinars designed for hotel teams and leaders who want to strengthen and model this culture across their property. Participants should have access to the COM Service Culture Certification Handout during the session.


Offered in both English and Spanish, the webinar fulfills the required training for certification and supports hotel team members in confidently living the Count on Me® behaviors.

Course Resources

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Count on Me Quarterly Calendar
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Count on Me Service Culture Certification Handout

Wyndham Hotels & Resorts, Inc. (“WH&R”) offers the suggestions in this presentation and in any provided materials for your consideration. You have full and complete control over, and responsibility for, your contracts, daily operations, labor relations, employment practices as well as the safety and security of your property. WH&R does not represent, warrant or make any guarantee regarding the accuracy or completeness of the information provided, or that you will achieve any specific results if you implement these suggestions. Nothing herein constitutes an offer, commitment or obligation of any kind on the part of WH&R.  Please note, if you are an employee of a hotel managed by a subsidiary of WH&R, your actions with regard to the substantive matter involved in this training should still be guided first and foremost by Wyndham’s Business Principles, policies, standard operating procedures and the trainings received directly from WH&R. 

 

©2026 Wyndham Hotels & Resorts, Inc.  All rights reserved.  Except as otherwise noted on any specific forms or pages, these materials are confidential and may not be reproduced in any manner without the prior written consent of Wyndham Hotels & Resorts, Inc.

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